Terms of service
Terms of Service
Effective Date: January 1, 2025
Last Updated: October 22, 2025
Welcome to Cat Basics. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services (“Site”). By visiting or purchasing from Cat Basics, you agree to be bound by these Terms. If you do not agree, please do not use our Site.
1. Overview
Cat Basics operates this online store via Shopify Inc. We provide cat care essentials, grooming products, and related accessories for retail customers in Canada and abroad. All content, information, and materials on this Site are owned by or licensed to Cat Basics and are protected by applicable intellectual-property laws.
2. Online Store Terms
- You must be at least the age of majority in your province or state of residence to purchase from this Site.
- You agree not to use our products for any illegal or unauthorized purpose, nor violate any laws in your jurisdiction.
- We reserve the right to refuse service to anyone for any reason at any time.
3. Accuracy, Completeness, and Timeliness of Information
We make every effort to ensure product descriptions, prices, and availability are accurate; however, we cannot guarantee that all information on the Site is current or error-free. Cat Basics reserves the right to correct errors, update information, or cancel orders that include inaccurate pricing or availability data.
4. Products and Services
All products are subject to availability. Prices are listed in Canadian dollars (CAD) and may change without notice. We reserve the right to discontinue any product at any time.
5. Orders and Payment
- Orders are processed through Shopify’s secure payment gateway. We accept major credit cards, PayPal, and other payment options listed at checkout.
- By submitting your payment information, you represent that you are authorized to use the payment method provided.
- Cat Basics reserves the right to refuse or cancel any order suspected of fraud or unauthorized activity.
6. Shipping and Delivery
We ship orders from Ontario, Canada. Delivery times vary based on destination and carrier. Shipping details and tracking information are provided once your order has been dispatched. Cat Basics is not responsible for delays caused by carriers, customs, or weather events.
7. Returns and Refunds
Please refer to our Refund Policy for details on returns, exchanges, and refunds. We reserve the right to refuse returns that do not meet policy requirements.
8. Intellectual Property
All text, images, graphics, logos, and design elements are the property of Cat Basics or its licensors and are protected by copyright, trademark, and other intellectual-property laws. You may not reproduce, distribute, or exploit any portion of the Site or its content without prior written permission.
9. Third-Party Tools and Links
This Site may include links or access to third-party tools (for example, payment processors or analytics services). Cat Basics provides access “as is” without warranties and is not responsible for third-party content or practices. Please review their policies before engaging with those services.
10. User Comments and Submissions
If you submit reviews, suggestions, or other content, you grant Cat Basics a non-exclusive, royalty-free, perpetual license to use, reproduce, and display that material in any media. We reserve the right to remove or edit content that is unlawful, offensive, or misleading.
11. Prohibited Uses
You agree not to use the Site or its content for any unlawful purpose, to solicit others to perform unlawful acts, to violate any international or provincial regulations, or to upload malicious code that interferes with security or operation of the Site.
12. Limitation of Liability
To the fullest extent permitted by law, Cat Basics, its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our Site, products, or services.
13. Indemnification
You agree to indemnify, defend, and hold harmless Cat Basics and its affiliates from any claim or demand, including reasonable attorney’s fees, arising from your breach of these Terms or violation of any law or third-party rights.
14. Governing Law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. You agree that any disputes shall be resolved in the courts of Ontario, Canada.
15. Severability
If any provision of these Terms is determined to be unlawful or unenforceable, such provision shall be deemed severed without affecting the validity and enforceability of remaining terms.
16. Termination
These Terms are effective unless and until terminated by either you or Cat Basics. We may terminate your access at any time without notice if we suspect a violation of these Terms.
17. Entire Agreement
These Terms, along with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Cat Basics regarding your use of the Site and supersede any prior agreements.
18. Contact Information
Questions about the Terms of Service should be sent to us at:
Mailing Address: Cat Basics, Canada